Pathstream is unlike any other education experience – our Operations Leadership Certificate has a 91% completion rate and 100 NPS from Amazon Associates.
Get personalized feedback and support from instructors. All class material is 100% online.
Pathstream grads see an average $21K salary increase when they land a new role. 50% of Operations Leadership participants secured new roles at Amazon and beyond before completing the program. Our career coaches support you from applications to interview prep
50% of participants landed new roles
before completing the program.
Now that I'm a PA, I apply what I learned—SOBER techniques and long-term strategies— every shift. These skills help me prioritize challenges, stay on track, help me work towards my TPH goals, and support my team effectively, even under pressure.
The feedback, communication, and active listening skills I gained help me coach my team daily and be a stronger leader.”
I now communicate with confidence. Using the AIM and DISC techniques, I can quickly understand different personalities and structure conversations to drive collaboration.
This program improves teamwork, leadership, and performance at every level."
The skills I gained in both programs helped me step into leadership roles. For example, I use more effective language and structured formats when giving feedback and redirecting my team members to their goals. It helps me coach associates better. I also learned how to clearly frame my ideas in meetings and respond to others.
Every associate can benefit from this program and build a strong foundation in effective workplace communication."
And learning how to give feedback has been very useful. We just got a new manager on our team, and I use what I've learned so much in how I communicate with him.
With my coach's support, I even passed the Area Manager interview. I’m excited for the new opportunities ahead."
I’ve learned to communicate more effectively with my peers, upper management, and associates—clearly articulating my needs and expectations. These skills continue to help me lead my team and navigate challenges.
I believe every Amazon associate in a Tier 1-3 role should take this course, and I plan to work with senior leadership to make it happen."
I changed the way I ran my regular check-ins with my team to really focus on encouraging them to proactively surface the obstacles they face and incorporate those into our issue prioritization processes. My manager recognized my achievement, highlighting how I helped us meet performance goals and improve operations as a team.
This program should be required for all associates—it’s that valuable."
I’ve also become more open when navigating situations that might lead to conflict.
Before Pathstream, I didn't think I had a chance at better opportunities. After completing the program, I realize I am capable of stepping into a leadership role and that my feedback and suggestions matter."
I actually ask for feedback instead of just waiting for it. I've learned to listen more and ask questions to clarify.
Pathstream made a big difference in my growth and helped me earn my promotion.
of associates got new jobs before graduating from the program
of associates finish strong and succeed
Associates rate us among the top in career choice
Apply to and enroll in this fully online program.
Complete hands-on projects to build essential leadership capabilities for frontline managers.
Get feedback and help from instructors when you need it.
Meet with a career coach who will help you update your resume, LinkedIn profile, practice mock interviews, and get you ready for new roles.
Take the next steps to build a rewarding career.
After this program you will be equipped to take on the leadership responsibilities that come with being an operations leader. Your communication skills will enable you to articulate ideas clearly and collaborate effectively, ensuring you are a key influencer in team interactions. With your analytical problem-solving abilities, you’ll tackle challenges strategically, fostering innovative solutions that enhance operational efficiency. These capabilities will establish you as a pivotal member of the team, driving collective success and setting new benchmarks in team performance.
Submit Your Application: Complete the application form. You will receive an email confirmation with further instructions and next steps. If your application is accepted, a Pathstream expert or instructor will be reaching out to schedule a short admission call to discuss the program and your application.
Course 1: Communication Essentials
In this course, you’ll learn about the fundamental communication skills that differentiate high performing leaders. You’ll dive into specific verbal and non-verbal communication techniques, as well as skills for effective written communication.
Course 2: Relationships & Conflict
This course equips you with the skills to navigate and successfully resolve conflict, deliver feedback, build relationships, and communicate with diverse peers and associates. You’ll learn a proven framework for giving feedback and practice navigating pushback and disagreement.
Course 3: Problem Solving & Decision Making
In this course, you’ll learn a systematic way to approach problem solving and decision making to minimize time spent on finding a solution and optimize the chances of finding a successful outcome. You’ll learn how to define a problem by identifying the root cause, and strategies to make complex decisions in a fast-paced environment.
Course 4: Acting & Adapting
This course is focused on not only improving your personal productivity and efficiency, but also that of your team. You’ll learn strategies for getting things done, managing your time, and prioritizing tasks. You’ll also develop your ability to adapt to change, and how to lead others through complex situations.
Course 5: Analytics for Operations Leaders
In this course, you will develop and practice essential data analytics skills for any operations leadership role. You’ll learn to write formulas and utilize key functions to organize data and identify insights. You’ll also learn how to analyze dashboards and identify issues to improve processes and performance. Finally, you’ll learn to create well-structured reports that display your insights and analytics work to stakeholders.
Optional Courses
As part of this certificate, you will have access to optional coursework on the following topics:
Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each course. Our courses are designed for working professionals, students, and parents!
The program will run from May 6, 2025 to September 22, 2025, consisting of four courses which will be open for 4 weeks each. You should expect to spend 5 – 7 hours per week completing your coursework. The program is flexibly-paced, meaning you can move as quickly or slowly as you’d like through each course, as long as you complete all sections and projects during the 2-4-week course period. We provide a suggested course schedule to help pace yourself through each course. The program will consist of 16 total weeks of coursework.
Before enrolling, students must have a high school diploma or GED equivalent and basic computer literacy skills.
You are eligible to participate in the program if you have been employed as a regular full-time (40+hours per week), reduced time (30+ hours per week), or part-time (20-29 hours per week) hourly L1-L4 blue badge employee for 90 continuous days by May 6, 2025.
This program is primarily designed for Associates who are excited to progress in their careers to roles like Process Assistant, Operations Manager, Shift Lead and similar operations leadership positions. In the past three years, there were over 22 thousand unique job postings for open operations leadership roles.
Pathstream is a provider of digital skills training based in Silicon Valley. We partner with leading tech companies and universities to develop programs that prepare people for in-demand jobs.
You can contact an enrollment advisor by phone at (619) 514-2091 or by emailing [email protected] if you have questions about the program or need help enrolling. You can also schedule an appointment with us.
You will work individually with a career coach who will help you update your resume and LinkedIn profile to feature your new skills and past work experiences. They will help you identify exciting jobs to apply to and get ready for interviews. Pathstream’s Career Services team will also introduce you to recruiters and hiring partners who are looking to hire people with your skills. You can learn more here.
All you need is a Windows or Mac computer or laptop and stable internet connection. While you can complete the lessons on most devices including phones and tablets, labs and projects require a Windows or Mac laptop or desktop computer. For that reason you are not able to complete the course with only a phone, iPad/tablet, Chromebook, or Linux machine.
Not necessarily. Some Career Choice programs are aligned to specific roles at Amazon, but you still have to go through the application and interview process to get the job. There is no guarantee that you will get a higher-paying job at Amazon in your field of study just because you completed a Pathways program.