Operations Leadership Certificate

Unleash your full potential.
Step into operations leadership roles like Process Assistant, Operations Manager, and more!

Early applications get priority—don’t wait!
Apply by March 31, 2025.
Program starts May 6, 2025.

100% FREE to all eligible L1-L3 Blue Badge part-time and full-time Amazon employees for 90 continuous days by May 6, 2025.

Build your career with Pathstream + Amazon Career Choice

Loved by Amazon employees.

Pathstream is unlike any other education experience – our Operations Leadership Certificate has a 91% completion rate, and 100% of graduates rated it as a top Career Choice program.

Learn 100% Online.

Get personalized feedback and support from instructors. All class material is 100% online.

Earn a higher salary.

Pathstream grads see an average $21K salary increase when they land a new role. Our Operations Leadership program has best-in-class job placement outcomes. Our coaches will support you from applications to interview prep.

We’ve helped thousands of people find new jobs at companies like these and many more!

Get the 2025 Operations Leadership Certificate Program Syllabus

50% of participants landed new roles
before completing the program.

Hear from real Amazon employees about their Pathstream success

TESTIMONIALS

Programs built to help you excel and grow in your roles

Programs built to help you excel and grow in your roles

Job placement

50%

of associates got new jobs before graduating from the program

Completion Rate

91%

of associates finish strong and succeed

Satisfaction

100 NPS

Associates rate us among the top in career choice

Build confidence and gain the
critical skills to succeed

Topics you will cover

Effective Communication

Operations &
Logistics Management

Leadership

Conflict Resolution 
& Feedback

Problem-Solving

Stress Management &
Emotional Resilience

Adapting to Change

Time Management

Joey B.

Associate | Amazon

“Pathstream gave me the skills I lacked to make a bigger impact and the confidence to apply for leadership roles. I helped my team improve on-time deliveries by 10% and got a promotion.”

Programs include:

AI Simulator for realistic practice & feedback

Online labs

One-on-one

professional coaching

One-on-one support to help you land a higher-paying role at Amazon and beyond

Roles you will be prepared for

Operation services roles

Process Assistant

Operations Manager

Area Manager

Logistics Supervisor

Fulfillment Operations

Learning Ambassador

CS Resolution Specialist

Problem Solver

Customer Experience

Learning Trainer

Transportation Associate

Project Coordinator

Human Resources Coordinator

Learning Trainer

DCO Technician IV

Data Center Technician

Robotics Maintenance Technician

Mechanical Tech (T2)

Broderick T.

Transportation Associate | Amazon

“I truly appreciate the feedback and support I’ve received in this program as I focus on self-improvement every day—mentally, physically, and spiritually. I especially love coaching, and my coach has been incredible. We work on time management, coursework, project support, and even roleplaying to build confidence. The guidance and rapport we’ve built have been invaluable.”

Coaching includes:

Job search support

Resume writing

Interview prep

Our customers say:
Excellent

Rated 4.8/5   |   330+ reviews  

We’re here to help!

Call us for questions or help saving your seat

Latisha
(619) 514-2091
[email protected]

FAQs

What is this program all about?

After this program you will be equipped to take on the leadership responsibilities that come with being an operations leader. Your communication skills will enable you to articulate ideas clearly and collaborate effectively, ensuring you are a key influencer in team interactions. With your analytical problem-solving abilities, you’ll tackle challenges strategically, fostering innovative solutions that enhance operational efficiency.  These capabilities will establish you as a pivotal member of the team, driving collective success and setting new benchmarks in team performance.

💡 Curious if this program aligns with your goals? Start your application today.

Submit Your Application: Complete the application form. You will receive an email confirmation with further instructions and next steps. If your application is accepted, a Pathstream expert or instructor will be reaching out to schedule a short admission call to discuss the program and your application.

🔗 Check your eligibility and start your application now.

Course 1: Communication Essentials
In this course, you’ll learn about the fundamental communication skills that differentiate high performing leaders. You’ll dive into specific verbal and non-verbal communication techniques, as well as skills for effective written communication.

Course 2: Relationships & Conflict
This course equips you with the skills to navigate and successfully resolve conflict, deliver feedback, build relationships, and communicate with diverse peers and associates. You’ll learn a proven framework for giving feedback and practice navigating pushback and disagreement.

Course 3: Problem Solving & Decision Making
In this course, you’ll learn a systematic way to approach problem solving and decision making to minimize time spent on finding a solution and optimize the chances of finding a successful outcome. You’ll learn how to define a problem by identifying the root cause, and strategies to make complex decisions in a fast-paced environment.

Course 4: Acting & Adapting
This course is focused on not only improving your personal productivity and efficiency, but also that of your team. You’ll learn strategies for getting things done, managing your time, and prioritizing tasks. You’ll also develop your ability to adapt to change, and how to lead others through complex situations.

Course 5: Analytics for Operations Leaders
In this course, you will develop and practice essential data analytics skills for any operations leadership role. You’ll learn to write formulas and utilize key functions to organize data and identify insights. You’ll also learn how to analyze dashboards and identify issues to improve processes and performance. Finally, you’ll learn to create well-structured reports that display your insights and analytics work to stakeholders.

Additional Content:
As part of this certificate, you will have access to coursework on the following topics:

  • Stress Management & Emotional Resilience: you’ll learn to apply research-backed stress management techniques to manage stressful situations and maintain emotional stability and peak performance.
  • STAR Interview Preparation: you’ll get hands-on practice using the STAR method for interviewing. You’ll develop a story bank to use in interviews, and practice turning those stories into the STAR framework.
  •  

Excited to start learning? Submit your application now.

Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each course. Our courses are designed for working professionals, students, and parents!

Looking for a career-boosting program that fits into your schedule? Start your application now.

The program will run from May 6, 2025 to September 22, 2025, consisting of five courses which will be open for 2-4 weeks each. You should expect to spend 5 – 7 hours per week completing your coursework. The program is flexibly-paced, meaning you can move as quickly or slowly as you’d like through each course, as long as you complete all sections and projects during the 2-4-week course period. We provide a suggested course schedule to help pace yourself through each course. The program will consist of 16 total weeks of coursework and 4 review weeks.

Before enrolling, students must have a high school diploma or GED equivalent and basic computer literacy skills. 

You are eligible to participate in the program if you have been employed as a regular full-time (40+hours per week), reduced time (30+ hours per week), or part-time (20-29 hours per week) hourly L1-L3 blue badge employee for 90 continuous days by May 6, 2025.

Limited seats available! See if you qualify.

This program is primarily designed for Associates who are excited to progress in their careers to roles like Process Assistant, Operations Manager, Shift Lead and similar operations leadership positions. In the past three years, there were over 22 thousand unique job postings for open operations leadership roles.

Pathstream is a provider of digital skills training based in Silicon Valley. We partner with leading tech companies and universities to develop programs that prepare people for in-demand jobs.

You can contact an enrollment advisor by phone at (619) 514-2091 or by emailing [email protected] if you have questions about the program or need help enrolling. You can also schedule an appointment with us.

You will work individually with a career coach who will help you update your resume and LinkedIn profile to feature your new skills and past work experiences. They will help you identify exciting jobs to apply to and get ready for interviews. Pathstream’s Career Services team will also introduce you to recruiters and hiring partners who are looking to hire people with your skills. You can learn more here.

All you need is a Windows or Mac computer or laptop and stable internet connection. While you can complete the lessons on most devices including phones and tablets, labs and projects require a Windows or Mac laptop or desktop computer. For that reason you are not able to complete the course with only a phone, iPad/tablet, Chromebook, or Linux machine.

Not necessarily. Some Career Choice programs are aligned to specific roles at Amazon, but you still have to go through the application and interview process to get the job. There is no guarantee that you will get a higher-paying job at Amazon in your field of study just because you completed a Pathways program.