Operations Leadership Certificate
Unleash your full potential.
Step into operations leadership roles like Process Assistant, Operations Manager, and more!
Early applications get priority—don’t wait!
Apply by March 31, 2025.
Program starts May 6, 2025.
100% FREE to all eligible L1-L3 Blue Badge part-time and full-time Amazon employees for 90 continuous days by May 6, 2025.
Build your career with Pathstream + Amazon Career Choice
Loved by Amazon employees.
Pathstream is unlike any other education experience – our Operations Leadership Certificate has a 91% completion rate, and 100% of graduates rated it as a top Career Choice program.
Learn 100% Online.
Get personalized feedback and support from instructors. All class material is 100% online.
Earn a higher salary.
Pathstream grads see an average $21K salary increase when they land a new role. Our Operations Leadership program has best-in-class job placement outcomes. Our coaches will support you from applications to interview prep.
We’ve helped thousands of people find new jobs at companies like these and many more!
Get the 2025 Operations Leadership Certificate Program Syllabus
50% of participants landed new roles
before completing the program.
Hear from real Amazon employees about their Pathstream success
TESTIMONIALS
Promotion: Associate → Process Assistant
"[Pathstream] was amazing—more than I expected and truly essential for anyone looking to grow in management. Pathstream taught me the STAR method and helped me practice for my interview. Using it, I landed a promotion."
$15K Salary Increase & New Job
"I never imagined how much Pathstream would change my career. It helped me master communication under pressure, leading to a new job and a $15K salary increase.
Promoted Twice: Learning Trainer → Area Manager
"Pathstream played a key role in my career growth. I've taken two Pathstream programs. The first helped me get a Learning Trainer position. Six months later, I was promoted to L4 Area Manager while still enrolled in the Operations Leadership Certificate.
Promotion: Process Assistant → Area Manager
"This program gave me the communication and leadership skills that helped me earn my promotion to Area Manager. I now have a deeper understanding of company policies and procedures, which has been invaluable in my day-to-day role.
I believe every Amazon associate in a Tier 1-3 role should take this course, and I plan to work with senior leadership to make it happen."
Promotion: Associate → Lead in Training
"Pathstream’s Communication and Feedback course helped me grow and earn my promotion. I now ask for feedback instead of waiting for it, listen more, and ask questions to clarify."
Learning to Give and Receive Feedback
"Pathstream’s Tough Talks simulations helped me navigate difficult conversations and improve communication. Learning how to give feedback has been invaluable, especially with a new manager on my team. With my coach’s support, I even passed the Area Manager interview and am excited for what’s ahead."
Improving Team Performance & Leadership Skills
"I oversee 30 associates, and thanks to Pathstream, my team reduced staging time by 20% I improved how I run check-ins, helping my team surface obstacles and prioritize solutions. My manager recognized how I helped us meet performance goals and improve operations. This program should be required for all associates—it’s that valuable."
Programs built to help you excel and grow in your roles
Programs built to help you excel and grow in your roles
Job placement
50%
of associates got new jobs before graduating from the program
Completion Rate
91%
of associates finish strong and succeed
Satisfaction
100 NPS
Associates rate us among the top in career choice
Build confidence and gain the
critical skills to succeed
Topics you will cover
Effective Communication
Operations &
Logistics Management
Leadership
Conflict Resolution & Feedback
Problem-Solving
Stress Management & Emotional Resilience
Adapting to Change
Time Management
Joey B.
Associate | Amazon
“Pathstream gave me the skills I lacked to make a bigger impact and the confidence to apply for leadership roles. I helped my team improve on-time deliveries by 10% and got a promotion.”
Programs include:
AI Simulator for realistic practice & feedback
Online labs
professional coaching
One-on-one support to help you land a higher-paying role at Amazon and beyond
Roles you will be prepared for
Operation services roles
Process Assistant
Operations Manager
Area Manager
Logistics Supervisor
Fulfillment Operations
Workplace service roles
Learning Ambassador
CS Resolution Specialist
Problem Solver
Customer Experience
Learning Trainer
Transportation Associate
Administrative support roles
Project Coordinator
Human Resources Coordinator
Learning Trainer
Technical roles
DCO Technician IV
Data Center Technician
Robotics Maintenance Technician
Mechanical Tech (T2)
Broderick T.
Transportation Associate | Amazon
“I truly appreciate the feedback and support I’ve received in this program as I focus on self-improvement every day—mentally, physically, and spiritually. I especially love coaching, and my coach has been incredible. We work on time management, coursework, project support, and even roleplaying to build confidence. The guidance and rapport we’ve built have been invaluable.”
Coaching includes:
Job search support
Resume writing
Interview prep
Our customers say:
Excellent
Rated 4.8/5 | 330+ reviews
We’re here to help!
Call us for questions or help saving your seat
Latisha
(619) 514-2091
[email protected]
FAQs
What is this program all about?
After this program you will be equipped to take on the leadership responsibilities that come with being an operations leader. Your communication skills will enable you to articulate ideas clearly and collaborate effectively, ensuring you are a key influencer in team interactions. With your analytical problem-solving abilities, you’ll tackle challenges strategically, fostering innovative solutions that enhance operational efficiency. These capabilities will establish you as a pivotal member of the team, driving collective success and setting new benchmarks in team performance.
💡 Curious if this program aligns with your goals? Start your application today.
How do I enroll?
Submit Your Application: Complete the application form. You will receive an email confirmation with further instructions and next steps. If your application is accepted, a Pathstream expert or instructor will be reaching out to schedule a short admission call to discuss the program and your application.
What will the courses cover?
Course 1: Communication Essentials
In this course, you’ll learn about the fundamental communication skills that differentiate high performing leaders. You’ll dive into specific verbal and non-verbal communication techniques, as well as skills for effective written communication.
Course 2: Relationships & Conflict
This course equips you with the skills to navigate and successfully resolve conflict, deliver feedback, build relationships, and communicate with diverse peers and associates. You’ll learn a proven framework for giving feedback and practice navigating pushback and disagreement.
Course 3: Problem Solving & Decision Making
In this course, you’ll learn a systematic way to approach problem solving and decision making to minimize time spent on finding a solution and optimize the chances of finding a successful outcome. You’ll learn how to define a problem by identifying the root cause, and strategies to make complex decisions in a fast-paced environment.
Course 4: Acting & Adapting
This course is focused on not only improving your personal productivity and efficiency, but also that of your team. You’ll learn strategies for getting things done, managing your time, and prioritizing tasks. You’ll also develop your ability to adapt to change, and how to lead others through complex situations.
Course 5: Analytics for Operations Leaders
In this course, you will develop and practice essential data analytics skills for any operations leadership role. You’ll learn to write formulas and utilize key functions to organize data and identify insights. You’ll also learn how to analyze dashboards and identify issues to improve processes and performance. Finally, you’ll learn to create well-structured reports that display your insights and analytics work to stakeholders.
Additional Content:
As part of this certificate, you will have access to coursework on the following topics:
- Stress Management & Emotional Resilience: you’ll learn to apply research-backed stress management techniques to manage stressful situations and maintain emotional stability and peak performance.
- STAR Interview Preparation: you’ll get hands-on practice using the STAR method for interviewing. You’ll develop a story bank to use in interviews, and practice turning those stories into the STAR framework.
Excited to start learning? Submit your application now.
Can I work full-time while enrolled in this program?
Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each course. Our courses are designed for working professionals, students, and parents!
Looking for a career-boosting program that fits into your schedule? Start your application now.
What is the schedule?
The program will run from May 6, 2025 to September 22, 2025, consisting of five courses which will be open for 2-4 weeks each. You should expect to spend 5 – 7 hours per week completing your coursework. The program is flexibly-paced, meaning you can move as quickly or slowly as you’d like through each course, as long as you complete all sections and projects during the 2-4-week course period. We provide a suggested course schedule to help pace yourself through each course. The program will consist of 16 total weeks of coursework and 4 review weeks.
What prerequisites do I need?
Before enrolling, students must have a high school diploma or GED equivalent and basic computer literacy skills.
What are the eligibility requirements?
You are eligible to participate in the program if you have been employed as a regular full-time (40+hours per week), reduced time (30+ hours per week), or part-time (20-29 hours per week) hourly L1-L3 blue badge employee for 90 continuous days by May 6, 2025.
Limited seats available! See if you qualify.
What kinds of jobs will this certificate prepare me for?
This program is primarily designed for Associates who are excited to progress in their careers to roles like Process Assistant, Operations Manager, Shift Lead and similar operations leadership positions. In the past three years, there were over 22 thousand unique job postings for open operations leadership roles.
What is Pathstream?
Pathstream is a provider of digital skills training based in Silicon Valley. We partner with leading tech companies and universities to develop programs that prepare people for in-demand jobs.
How do I contact Pathstream?
You can contact an enrollment advisor by phone at (619) 514-2091 or by emailing [email protected] if you have questions about the program or need help enrolling. You can also schedule an appointment with us.
What kinds of career support will I receive?
You will work individually with a career coach who will help you update your resume and LinkedIn profile to feature your new skills and past work experiences. They will help you identify exciting jobs to apply to and get ready for interviews. Pathstream’s Career Services team will also introduce you to recruiters and hiring partners who are looking to hire people with your skills. You can learn more here.
What technology and devices do I need?
All you need is a Windows or Mac computer or laptop and stable internet connection. While you can complete the lessons on most devices including phones and tablets, labs and projects require a Windows or Mac laptop or desktop computer. For that reason you are not able to complete the course with only a phone, iPad/tablet, Chromebook, or Linux machine.
If I take this program, does that mean that I will get promoted into a higher-paying job at Amazon?
Not necessarily. Some Career Choice programs are aligned to specific roles at Amazon, but you still have to go through the application and interview process to get the job. There is no guarantee that you will get a higher-paying job at Amazon in your field of study just because you completed a Pathways program.