Module 1: Communication Essentials
In this module, they’ll learn about the fundamental communication skills that differentiate high-performing leaders. They’ll dive into specific verbal and non-verbal communication techniques, as well as skills for effective written communication.

Module 2: Relationships & Conflict
This module equips them with the skills to navigate and successfully resolve conflict, deliver feedback, build relationships, and communicate with diverse peers and associates. They’ll learn a proven framework for giving feedback and practice navigating pushback and disagreement.

Module 3: Problem Solving & Decision Making
In this module, they’ll learn a systematic way to approach problem solving and decision making to minimize time spent on finding a solution and optimize the chances of a successful outcome. They’ll learn how to define a problem by identifying the root cause, and strategies to make complex decisions in a fast-paced environment.

Module 4: Acting & Adapting

This module focuses on improving not only their personal productivity and efficiency, but also that of their team. They’ll learn strategies for getting things done, managing their time, and prioritizing tasks. They’ll also develop their ability to adapt to change and lead others through complex situations.

Module 5: Analytics for Operations Leaders
In this module, they’ll develop and practice essential data analytics skills for any operations leadership role. They’ll learn to write formulas and utilize key functions to organize data and identify insights. They’ll also learn how to analyze dashboards and identify issues to improve processes and performance. Finally, they’ll learn to create well-structured reports that display their insights and analytics work to stakeholders.

Additional Content:
As part of this certificate, they will have access to coursework on the following topics:

• Stress Management & Emotional Resilience: they’ll learn to apply research-backed stress management techniques to manage stressful situations and maintain emotional stability and peak performance.
• STAR Interview Preparation: they’ll get hands-on practice using the STAR method for interviewing. They’ll develop a story bank to use in interviews, and practice turning those stories into the STAR framework.
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