The ROI of investing in employee retention and development in contact centers
The significance of employee retention and development cannot be overstated in today’s competitive business landscape, particularly in contact centers where maintaining a dedicated, engaged workforce is crucial for delivering exceptional customer service and fostering...
Upskilling in Contact Centers: Strategies for employee development
The contact center industry is known for its fast-paced environment and high turnover rates. However, companies prioritizing employee development and upskilling are seeing the benefits of a more skilled, engaged workforce. Upskilling, or providing additional training...
How to identify the skills you need to upskill or reskill?
It’s normal to reach a point in your work life when you feel your progress has slowed or even stopped. You may have decided upon a career path a long time ago or developed a new area of professional interest. You might wish to switch careers to gain access to more...
How to find the right reskilling and upskilling programs?
We are in the middle of the Fourth Industrial Revolution. The term was first coined in 2016 by World Economic Forum founder Klaus Schwab, referring to a period of extraordinary technological advancements that will herald fundamental changes to how we work, live, and...
Learn how students upskilled their career.
